'No waiver, No Skate’ Policy

A waiver form is required to be completed in full with correct details prior to each session. A new waiver form must be completed with each new booking. If a waiver form is not received with the booking and is not completed prior to the session the skater in question will not be able to participate. All waiver forms will be handed to you upon arrival to your session.

Bookings

All term bookings are to be made via our website, or by emailing or calling us. Contact information can be found here.

Term sessions are open to current clients first with a 1 week 'grace' period. If current clients wish to change/swap classes you must contact us immediately via email with details of the change. No swaps are guaranteed and are based on availability. Prices may vary between classes so any bookings changed/classes swapped my incur an outstanding balance. If applicable please ensure payment is made of the outstanding balance. If no payment is made your booking is not complete and therefore your space in the class is not secure. You will be notified of any pricing differences and instructed on how to pay if this is the case.

If a session does not have enough participant sign-ups it will not run. School of Skate will advise anyone that has signed up to the session if this is the case and either find an alternative session or provide a credit or refund. 

Payment and Pricing Policy

All pricing is displayed and charged in Australian Dollars only. We accept major credit cards and Paypal payments. Pricing is adjusted and tailored per class/day depending on school term lengths and public holidays. All bookings and purchases require immediate payment. Sessions will not be held without payment. Prices are subject to change without notice.

Refunds, Cancellations, Credits and Discounts

All bookings, purchases and sales are final. No Refunds will be given so please choose your session, date and time carefully! All cancellation and credit requests must be made in writing via email: schoolofskate2100@gmail.com

Cancellation Policy

Skating Lessons: No refunds are given. For cancellations due to change of mind or unforeseen circumstances a credit will be given only if the space is able to be filled for the remaining sessions of term. The credit amount will depend on the time the space is taken/booked from. For cancellations due to injury a credit will be provided however a medical certificate is required. All cancellation requests are required to email us at schoolofskate2100@gmail.com with your request and reason. If we are unable to fill the space, no credit will be provided. Credits will be determined case by case by School of Skate

Birthday Parties: If the party is cancelled before the balance is due (up to 1 week prior to the party) we will credit the deposit. If the party is cancelled within the 1 week leading up to the party we will provide a credit for the deposit only—however if it needs to be rescheduled please email us and we will do our best to find another date for you. If the party is cancelled within 24 hours we will not provide a credit. No refunds will be provided.

Wet Weather Policy

For those booking/attending outdoor sessions or our community events, our Wet Weather back up will be School of Skate HQ. Participants will be notified in advance of this change if it occurs.

Parental Supervision

Children must always be accompanied by a parent/guardian/adult and must not be left unattended during the session. Responsibility lies with the parent or guardian throughout the session. 

Privacy Policy

We e are dedicated to keeping your information and details secure and private.

We use your information for your bookings and confirmations and to keep you informed and updated with relevant information. We do not share your information with any third parties. Please keep your personal information up-to-date to ensure the best possible communication.

There may be filming and photography during your session, please advise if you do not wish for imagery of your child to be used for business and marketing purposes.

School of Skate uses secure payment gateways and keeps your information private; however, we will not be held responsible or liable for any breach made by third party payment systems or apps beyond our reasonable control.

COVID-19 Terms & Policy Updates

Any sessions cancelled due to COVID restrictions or lockdowns will be credited to each participant if a new date/time cannot be scheduled. No refunds will be given as per our original policy.

School of Skate follows the guidelines set by the Australian and NSW government as well as the World Health Organisation. 

We will advise the process and update all participants accordingly and as quickly as possible once we receive the information.